Myth 1: Negative online image is only a concern of big companies.
Fact: Search engine results today are more localized than before. Even companies with branches nationwide need to optimize their pages for the local market to be found. If you’re operating a boutique-scale company, any reputation management expert would insist that you optimize your profile and regularly monitor reviews in local and influential sites such as Yelp. In fact, 83% of consumers admit they’re influenced by reviews in Yelp, according to an article from Forbes.com.
Myth 2: It’s perfectly reasonable to defend my business online.
Fact: It depends on how you handle it. When reading public reviews, you may come across disgruntled customers or ‘snitches’ paid by competitors to tarnish your name. The remarks can be very hurtful but either way you have to keep your cool. Be the bigger person and offer to make amends by providing them a link to a feedback form.