Social media, online review sites, forums—these are where your customers are talking about your company and your products. These days, one bad review can be damning for a business, especially if they are not yet an established brand in Tampa Bay. What can you do to protect your reputation? The answer is online reputation management or ORM, one of the most underutilized SEO services around. It might be safe to say that you’re probably reading this now because you received one or two bad reviews from your customers. Here’s how SEO can fix it for you.
Speedy Damage Control
Speed is important when addressing negative feedback. The first thing you need to do is make it up to the dissatisfied customer. Try to establish a communication with them and find out how you can make things right. If things go well, they can edit that bad review into a positive feedback and if not, you need to find a company that specializes in this kind of damage control.